Refund Policy

1. General Provisions

This Refund Policy (hereinafter — the "Policy") defines the terms and procedure for refunds for services provided by the Kendy platform (hereinafter — the "Service").

This Policy forms an integral part of the Public Offer Agreement and the Terms of Use.

2. Subscriptions (Monthly Plans)

2.1. Cancellation

• You may cancel your subscription at any time via the personal account or by contacting us by email
• After cancellation, access is maintained until the end of the paid period
• Automatic subscription renewal ceases from the next billing period

2.2. Refunds for Subscriptions

• First 7 days — full refund, provided no services were actually rendered (no campaign launched, no leads collected)
• After 7 days or if services have already been rendered — no refund is issued. Access is maintained until the end of the paid period
• Partial usage — if less than 20% of plan limits were used within the first 7 days, a refund is issued minus the cost of services actually rendered

3. One-Time Services

• Before work commences — full refund
• During execution — refund minus the cost of work already completed
• After delivery of results (leads collected, report ready) — no refund is issued

4. KendyDev Services (Custom Development)

• Before development begins — full refund of the prepayment
• During development — refund minus the cost of completed stages (in accordance with the agreed scope of work)
• After project delivery — no refund is issued. Warranty revisions are made free of charge within 14 days of delivery

5. When Refunds Are Not Issued

Refunds are not provided in the following cases:

• Account suspended for violation of the Terms of Use (spam, phishing, abuse)
• Dissatisfaction with campaign results (open rate, conversions) — we do not guarantee specific metrics
• Data inaccuracies — collected data depends on the completeness of information available in open sources
• Services have already been fully rendered (leads delivered, campaign launched, report ready)

6. Refund Procedure

1. Send a request to info@getkendy.com with the subject line "Refund Request", stating the account email and reason
2. We will review the request within 5 business days
3. If approved, the refund will be issued using the same payment method used for the original payment
4. Funds will be credited within up to 10 business days after confirmation (depending on the bank/payment system)

7. Changes to the Policy

We may update this Policy. We notify users of changes via email or a site banner at least 14 days before the changes take effect. For active subscriptions, the terms in effect at the time of payment for the current period apply.

8. Contact

For refund inquiries, please contact us: